Terms of Service

1. About these Terms

These Terms of Service govern your access to and use of the FIGGI Beauty website and your purchase of products from us.

This website is operated by:

FIGGI BEAUTY LTD
Trading as FIGGI Beauty
Company number: SC826577
Registered in Scotland

Business correspondence address:
Clyde Offices
2nd Floor
48 West George Street
Glasgow
G2 1BP
United Kingdom

Email: sales@figgi.eu

In these Terms, “FIGGI”, “FIGGI Beauty”, “we”, “us” and “our” refer to FIGGI BEAUTY LTD. “You” and “your” refer to the person accessing the website or purchasing products from us.

Please read these Terms carefully before using our website or placing an order.

By using the website, you agree to comply with these Terms. By placing an order, you confirm that you have read and accepted the Terms that apply at the time of your order.

These Terms should be read together with our:

• Privacy Policy;

• Cookie Policy;

• Returns and Refunds Policy; and

• Shipping Policy.

Nothing in these Terms limits or excludes any statutory consumer rights that cannot lawfully be limited or excluded.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.

If you are under 18, you may use the website only with the permission and involvement of a parent or legal guardian.

By placing an order, you confirm that:

• The information you provide is accurate and complete;

• You are authorised to use the selected payment method;

• You are purchasing for lawful purposes; and

• You are legally capable of entering into the purchase contract.

3. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable law.

The Terms applying to your purchase will be those displayed on the website when you place your order.

Changes will not apply retrospectively to an order that we have already accepted unless the change is required by law or expressly agreed with you.

The date on which these Terms were last updated appears at the bottom of this page.

4. Access to the website

We aim to keep the website available and functioning properly, but we do not guarantee that access will always be uninterrupted, secure or error-free.

We may suspend, withdraw, restrict or change all or part of the website where reasonably necessary, including for:

• Maintenance;

• Security;

• Technical upgrades;

• Legal or regulatory requirements;

• Suspected misuse; or

• Circumstances outside our reasonable control.

We will try to minimise disruption where reasonably possible.

Nothing in this section limits any responsibility that cannot legally be excluded.

5. Customer accounts

You may be able to create an account to manage orders or access certain website features.

You are responsible for:

• Keeping your login details confidential;

• Providing accurate account information;

• Updating your information when it changes; and

• Informing us promptly if you believe your account has been accessed without permission.

You must not allow another person to use your account fraudulently, unlawfully or in a misleading manner.

We may suspend or close an account where we reasonably believe it has been compromised, misused or used in breach of these Terms.

6. Products and product information

We take reasonable care to ensure that product descriptions, ingredients, sizes, images, prices and other information displayed on the website are accurate.

However:

• Product packaging may vary slightly from the images displayed online;

• Colours may appear differently depending on your screen or device;

• Packaging, presentation or minor product details may change;

• Measurements and capacities may be subject to reasonable manufacturing tolerances; and

• Product formulations and ingredient lists may be updated where necessary.

You should always check the product packaging and ingredient list supplied with the product before use, particularly if you have allergies, sensitivities or ingredient concerns.

Where there is a material difference between the website description and the product supplied, your statutory rights remain unaffected.

All products are subject to availability.

7. Cosmetic and skincare information

FIGGI products are cosmetics and skincare products. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information on our website and social-media channels is provided for general product and skincare information only. It is not medical advice and must not be treated as a substitute for advice from a doctor, dermatologist, pharmacist or other appropriately qualified healthcare professional.

Individual skin responses and results vary. Testimonials, customer feedback, consumer-perception results, clinical assessments and instrumental measurements do not guarantee that every customer will experience the same result.

Any stated timeframe for results is based on the relevant test, assessment or intended period of use and is not a guarantee of an individual outcome.

You should seek appropriate medical advice if you:

• Have a diagnosed skin condition;

• Are receiving medical or dermatological treatment;

• Are pregnant or breastfeeding and are uncertain whether an ingredient is suitable;

• Have a history of serious allergic reactions;

• Experience persistent or significant irritation; or

• Have concerns about whether a product is suitable for you.

8. Product use and precautions

Products must be used only:

• For their intended cosmetic purpose;

• In accordance with the directions and warnings supplied;

• Before any stated expiry date;

• Within the indicated period after opening; and

• With appropriate care.

You are responsible for reviewing the ingredient list before use.

Where appropriate, we recommend patch testing a product before applying it more widely, particularly if your skin is sensitive, reactive or allergy-prone.

Stop using a product if you experience significant irritation, swelling, discomfort or an unexpected reaction. Seek medical assistance where appropriate.

Unless expressly stated otherwise, products are for external use only. Do not ingest products and avoid direct contact with the eyes.

Keep products out of the reach of children unless the product information expressly states that the product is suitable for use by children under adult supervision.

Nothing in this section excludes or limits our responsibility for a defective or unsafe product where that responsibility cannot lawfully be excluded.

9. Placing an order

The website allows you to select products and submit an order to purchase them.

Please review your order carefully before submitting it, including:

• The selected products;

• Quantities;

• Delivery address;

• Billing information;

• Delivery method; and

• Total price.

When you place an order, you are making an offer to purchase the products in accordance with these Terms.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

A binding contract is formed when we send confirmation that your order has been accepted or when we dispatch the products, whichever occurs first.

10. Refusing or cancelling an order

We may refuse or cancel an order before dispatch where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or product-description error;

• Payment is not authorised;

• We cannot verify information supplied with the order;

• We reasonably suspect fraud or unauthorised payment activity;

• The order appears to be intended for unauthorised resale;

• Reasonable quantity limits have been exceeded;

• Delivery to the supplied address is not reasonably possible;

• The order breaches these Terms; or

• We are legally prohibited from fulfilling the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products and any applicable delivery charge.

We may contact you to request additional information before accepting an order.

11. Order limits and resale

Products purchased through the FIGGI website are intended primarily for personal use.

We reserve the right to apply reasonable quantity limits and refuse orders that we reasonably believe are intended for unauthorised commercial resale, diversion or distribution.

Purchasing FIGGI products does not appoint you as an authorised retailer, distributor, representative, partner or agent of FIGGI.

You may not represent that you are officially connected with FIGGI or authorised to sell our products without our prior written agreement.

12. Prices and taxes

Product prices are displayed in the currency selected or shown on the website.

Unless clearly stated otherwise, prices shown to consumers include applicable taxes that we are required to charge at the time of purchase.

Delivery charges and any other applicable charges will be displayed before you submit your order.

We may change prices at any time, but a price change will not affect an order that we have already accepted.

Promotional prices apply only during the specified promotional period and are subject to the applicable promotional terms.

13. Pricing and website errors

Despite our reasonable efforts, a product may occasionally be listed with an incorrect price, description, promotion or availability status.

If an error is obvious and could reasonably have been recognised as an error, we are not required to supply the product at the incorrect price.

Where we identify an error before accepting your order, we may:

• Contact you for instructions;

• Offer you the opportunity to purchase the product at the correct price; or

• Cancel the affected product or order.

If we cancel an order after taking payment, we will refund the relevant amount.

We will not use this section to avoid honouring a genuine advertised price merely because we later decide that the price was commercially disadvantageous.

14. Payment

Payment must be made using one of the payment methods available at checkout.

Payment services may be supplied by third-party payment providers. Their own terms and privacy practices may also apply.

By submitting payment information, you confirm that:

• You are authorised to use the payment method;

• The billing information supplied is accurate; and

• Sufficient funds or credit are available.

We do not store complete payment-card details where payments are processed by an independent payment provider.

We may delay or refuse an order where payment has not been authorised or where fraud-prevention checks cannot be completed.

15. Promotional codes and offers

Promotional codes and offers:

• Are subject to their specific terms;

• Must be used before their stated expiry date;

• May be restricted to particular products, territories or customers;

• Cannot ordinarily be exchanged for cash;

• Cannot be used retrospectively;

• May not be combined unless expressly stated; and

• May be withdrawn or corrected where issued or published in error.

You must not reproduce, sell, transfer or misuse a personal or restricted promotional code.

We may refuse a promotional code where it has expired, does not apply to the order, has already been used, or is being used fraudulently or contrary to its stated conditions.

Your statutory rights are not affected by a promotion or discount.

16. Gifts, sets and bundles

Products sold as a set, ritual, collection or bundle may be priced on the basis that they are purchased together.

Returns of sets, complimentary gifts and promotional products are governed by our Returns and Refunds Policy.

Where a complimentary product is offered subject to a minimum order value, the promotional terms may require the gift to be returned if a return causes the retained order value to fall below that minimum.

17. Delivery

We deliver to the destinations shown during checkout.

Estimated delivery dates and times are estimates unless we expressly agree to a guaranteed delivery date.

Delivery may be affected by circumstances outside our reasonable control, including:

• Customs processing;

• Carrier disruption;

• Adverse weather;

• Industrial action;

• Transport disruption;

• Public emergencies; or

• Incorrect or incomplete delivery information.

We will take reasonable steps to keep you informed of a material delay that becomes known to us.

Unless another delivery period has been expressly agreed, we will deliver within the period required by applicable consumer law.

18. Delivery address and customer responsibility

You are responsible for supplying a complete and accurate delivery address.

Please check the address carefully before submitting your order.

Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered the fulfilment or delivery process.

Where an order cannot be delivered because you supplied an incorrect or incomplete address, failed to collect it, or refused it without validly notifying us of cancellation, we may charge or deduct actual and reasonable redelivery or return costs where legally permitted.

We will not charge you for a delivery failure caused by FIGGI or our delivery provider.

19. Risk and ownership

Risk in the products passes to you when the products are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you once we have received payment in full and the products have been delivered.

This does not affect your rights if a product is lost, damaged or incorrectly delivered.

20. International deliveries, customs and import charges

The checkout page will indicate the territories to which we currently deliver and the charges collected by us.

Depending on the destination and delivery arrangement, an order may be subject to local import VAT, customs duties, handling fees or other governmental charges.

Where these charges are not expressly included and collected by FIGGI at checkout, they may be payable by the recipient.

We will aim to make the applicable delivery arrangement clear during checkout or in our Shipping Policy.

You are responsible for complying with lawful import restrictions in the delivery country.

We are not responsible for customs delays outside our reasonable control. This does not affect mandatory consumer rights concerning delivery or non-delivery.

21. Right to cancel and return products

Consumers in the United Kingdom and European Union may have a statutory right to cancel eligible online purchases.

The applicable cancellation procedure, return deadlines, cosmetic hygiene restrictions, responsibility for return shipping costs and refund process are explained in our Returns and Refunds Policy.

Our Returns and Refunds Policy forms part of these Terms.

Customers are responsible for arranging and paying return shipping for eligible change-of-mind returns, as explained in the Returns and Refunds Policy.

Nothing in these Terms or our Returns and Refunds Policy removes rights available to you in relation to products that are faulty, unsafe, damaged, incorrectly supplied or not as described.

22. Faulty or misdescribed products

We are under a legal duty to supply products that comply with the contract and applicable consumer law.

Products must be as described, of satisfactory quality and fit for any purpose expressly agreed with us, subject to the rights and standards applicable in your country.

Contact us at sales@figgi.eu if you believe a product is faulty, unsafe, damaged or not as described.

Depending on the circumstances and applicable law, you may be entitled to a refund, replacement, repair where appropriate, price reduction or another remedy.

Nothing in these Terms limits those statutory rights.

23. Product recalls and safety notices

If we become aware of a product-safety concern, we may contact affected customers using the contact details provided with their order.

You must follow any reasonable safety or product-recall instructions we provide.

Where a recall applies, stop using the affected product if directed and follow the return or disposal instructions provided.

Any recall remedy will be provided in accordance with applicable law and the circumstances of the recall.

24. Intellectual property

All intellectual-property rights in the website and its contents belong to FIGGI, our licensors or other lawful rights holders.

This includes, where applicable:

• The FIGGI and FIGGI Beauty names;

• Logos and trademarks;

• ASPALUX3™ and other brand identifiers;

• Product names;

• Packaging designs;

• Photographs;

• Videos;

• Illustrations;

• Graphics;

• Website layouts;

• Written copy;

• Product descriptions;

• Educational content; and

• Software and website code.

You may access and use the website for personal, non-commercial purposes.

Without our prior written permission, you must not:

• Copy or reproduce substantial website content;

• Republish our photographs, copy or designs;

• Use our branding to suggest an affiliation or endorsement;

• Modify, distribute, sell or commercially exploit website content;

• Scrape or systematically extract website data;

• Use our content to create competing products, marketing or materials; or

• Remove copyright, trademark or ownership notices.

Nothing in these Terms transfers ownership of our intellectual property to you.

25. Reviews, feedback and customer content

You may submit genuine reviews, photographs, comments or other content where the website allows this.

You retain ownership of content you create. By submitting content to us for publication, you grant FIGGI a non-exclusive, worldwide, royalty-free licence to store, reproduce, publish, format and display that content for the operation and promotion of FIGGI and its products.

This licence does not permit us to materially misrepresent what you said or falsely attribute an endorsement to you.

You confirm that content submitted by you:

• Reflects your genuine experience or opinion;

• Is accurate to the best of your knowledge;

• Does not infringe another person’s rights;

• Is not defamatory, unlawful, threatening or discriminatory;

• Does not contain malicious code;

• Does not disclose another person’s private information without permission; and

• Is not a fake, undisclosed commercial or misleading review.

Where a review was submitted in connection with an incentive, gift or commercial relationship, this must be clearly disclosed.

We may moderate, reject or remove content where we reasonably believe it is unlawful, fraudulent, misleading, irrelevant, abusive, infringing or contrary to these Terms.

We will not remove a genuine negative review merely because it is unfavourable.

26. Prohibited use

You must not use the website:

• For any unlawful or fraudulent purpose;

• To infringe our rights or another person’s rights;

• To submit false or misleading information;

• To transmit viruses, malware or harmful code;

• To interfere with the website’s operation or security;

• To gain unauthorised access to systems, accounts or data;

• To scrape, crawl or extract data except where permitted by law;

• To send spam or unsolicited communications;

• To impersonate another person;

• To place fraudulent orders;

• To test stolen payment details;

• To harass, abuse or threaten another person; or

• To engage in conduct that could damage FIGGI, our customers or our service providers.

We may suspend access, cancel affected orders and report suspected unlawful conduct where reasonably necessary.

27. Third-party services and links

The website may contain links to third-party websites or use services supplied by third parties, including:

• Shopify;

• Payment providers;

• Delivery providers;

• Social-media platforms;

• Review providers; and

• Analytics or marketing services.

A link does not necessarily mean that we endorse or control the third-party website.

Third-party websites and services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party content or services outside our control.

However, this does not remove any responsibility we may have for a third party acting on our behalf in fulfilling our contract with you.

28. Privacy and cookies

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Cookie Policy explains how cookies and similar technologies are used.

Where consent is legally required for non-essential cookies or direct marketing, you may provide or withdraw that consent using the options made available to you.

29. Our responsibility to consumers

We are responsible for losses that you suffer where those losses are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable if it was an obvious consequence of our breach or if both you and we knew that it might occur when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Defective or unsafe products where liability cannot lawfully be excluded;

• Breach of your statutory consumer rights; or

• Any other liability that cannot lawfully be limited or excluded.

30. Losses for which we are not responsible

Subject to Section 29, we are not responsible for:

• Losses that were not foreseeable;

• Loss caused by your misuse of a product;

• Loss caused by your failure to follow product directions or warnings;

• Loss caused by an undisclosed allergy or sensitivity where the product was correctly labelled and not defective;

• Loss caused by unauthorised modification, contamination or improper storage after delivery;

• Loss resulting from circumstances outside our reasonable control where we took reasonable steps to minimise the effect; or

• Business losses arising from a consumer purchase, including loss of profit, revenue, opportunity or business interruption.

This section does not apply where the loss results from our negligence, breach of contract, defective product or another legal responsibility that cannot be excluded.

31. Consumer purchases

These Terms are principally intended for customers purchasing products as consumers.

If you purchase products wholly or mainly for business purposes, different legal rules may apply.

Unless we have entered into a separate written business agreement with you, we do not accept responsibility for business losses such as loss of profits, revenue, contracts, anticipated savings, goodwill or commercial opportunity, except where liability cannot lawfully be excluded.

32. Events outside our reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control, provided that we:

• Take reasonable steps to minimise the effect;

• Resume performance as soon as reasonably possible; and

• Do not use this section to avoid obligations that remain mandatory under consumer law.

Such events may include severe weather, fire, flood, epidemic, governmental action, transport disruption, industrial disputes, telecommunications failure or interruption to essential third-party infrastructure.

If a delay becomes substantial, you may have the right to cancel and receive a refund for products not supplied.

33. Suspected fraud and misuse

We may use reasonable fraud-prevention and payment-verification measures.

Where we reasonably suspect fraud, payment misuse, unauthorised resale, account compromise or other unlawful conduct, we may:

• Delay order acceptance;

• Request further verification;

• Refuse or cancel an order;

• Suspend an account;

• Preserve relevant records; or

• Refer the matter to the relevant payment provider, platform or authority.

We will process personal information involved in these checks in accordance with our Privacy Policy and applicable law.

34. Complaints

Please contact us first if you have a complaint so that we have an opportunity to resolve it.

Email: sales@figgi.eu

Please include:

• Your full name;

• Your order number;

• A clear explanation of the issue; and

• The resolution you are requesting.

We will aim to acknowledge and investigate complaints within a reasonable period.

35. Alternative dispute resolution

We are not required to participate in a particular alternative dispute-resolution procedure unless applicable law requires us to do so or we expressly agree to participate.

This does not prevent you from contacting a relevant consumer-protection body or bringing a claim before a court with jurisdiction.

36. Governing law

These Terms and contracts for purchases from FIGGI are governed by the laws of Scotland.

However, if you are a consumer residing elsewhere in the United Kingdom or in a European Union member state, this choice of law does not deprive you of mandatory consumer protections that apply in the country in which you habitually reside.

37. Courts and jurisdiction

If you are a consumer living in Scotland, the Scottish courts will have jurisdiction over disputes, although another court may have jurisdiction under applicable law.

If you are a consumer living elsewhere in the United Kingdom or European Union, you may bring proceedings in any court that has jurisdiction under applicable consumer law, including the courts of your country of residence where the law permits.

Nothing in these Terms requires a consumer to bring a claim exclusively in Scotland where that requirement would be unlawful or unfair.

38. Severability

If a court or competent authority finds that any provision of these Terms is unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or removed where modification is not possible.

The remaining provisions will continue in effect.

39. No waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

A waiver will be effective only in relation to the particular circumstances for which it was given.

40. Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation as part of a genuine sale, restructuring or transfer of our business, provided that this does not reduce your contractual or statutory rights.

You may transfer your rights under a purchase contract where the law permits or where we agree in writing.

41. Third-party rights

Unless expressly stated otherwise, these Terms are between you and FIGGI.

No other person has a right to enforce these Terms except where applicable law provides otherwise.

42. Entire agreement

These Terms, together with the policies expressly incorporated into them, form the agreement between you and FIGGI concerning your use of the website and purchases made from us.

Nothing in this section excludes liability for fraud or prevents reliance on rights or statements that cannot legally be excluded.

43. Contact information

The website is operated by:

FIGGI BEAUTY LTD
Trading as FIGGI Beauty
Company number: SC826577
Registered in Scotland

Business correspondence address:
Clyde Offices
2nd Floor
48 West George Street
Glasgow
G2 1BP
United Kingdom

Email: sales@figgi.eu

44. Last updated

These Terms were last updated on 15 July 2026.