Shipping Policy

This Shipping Policy applies to orders placed through the FIGGI Beauty online store.

This policy should be read together with our Terms of Service and Returns and Refunds Policy. Nothing in this policy limits your statutory consumer rights under applicable United Kingdom or European Union law.

Order destinations

We currently deliver to the destinations available for selection during checkout.

Available delivery methods, charges and estimated delivery times may vary according to:

• The delivery destination;

• The products ordered;

• Parcel size and weight;

• The selected delivery method; and

• The fulfilment location from which the order is dispatched.

If a destination is not available during checkout, we are currently unable to accept an order for delivery to that destination.

Free standard shipping

We offer free standard shipping on qualifying orders as follows:

• United Kingdom: free standard shipping when the order value is £50 or more; and

• European Union: free standard shipping when the order value is €100 or more.

The qualifying threshold is calculated after discounts and promotional codes have been applied and before any separately payable duties, taxes or charges.

Orders below the applicable threshold will be charged the shipping fee displayed during checkout.

Free shipping applies only to the standard shipping method made available by FIGGI. Express, premium or other upgraded delivery services may carry an additional charge.

Free-shipping thresholds and promotional shipping offers may be changed or withdrawn from time to time. Any change will not affect an order that we have already accepted.

Order processing

Orders are normally prepared for dispatch on business days, excluding weekends and public holidays.

Order-processing times are separate from carrier transit times.

During launches, promotions, holidays or periods of unusually high demand, order processing may take longer than usual.

Once your order has been dispatched, we will normally send a dispatch confirmation to the email address supplied with your order. Where available, this email will include tracking information.

Estimated delivery times

The estimated delivery timeframe applicable to your order will be displayed during checkout, in your order confirmation or in your dispatch notification.

Delivery dates and timeframes are estimates unless we have expressly confirmed that a particular delivery date is guaranteed.

Estimated delivery times begin after dispatch and do not include order-processing time.

Deliveries may take longer during:

• Public holidays;

• Promotional periods;

• Product launches;

• Severe weather;

• Customs processing;

• Carrier disruption;

• Industrial action;

• Public emergencies; or

• Other circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, we will deliver your order within the period required by applicable consumer law.

Delivery delays

We take reasonable care to dispatch orders promptly and use reputable delivery providers. However, delivery dates may occasionally be affected by events outside our reasonable control.

If we become aware of a material delay, we will take reasonable steps to provide updated information and arrange delivery as soon as reasonably possible.

A delay caused by a courier or another event outside our control does not automatically make FIGGI liable for indirect or unforeseeable loss. However, this does not remove any legal right you may have to require delivery, cancel the order or receive a refund where delivery has not taken place within the agreed or legally required period.

Where delivery by a particular date was essential and you made this clear to us before we accepted your order, please contact us if that deadline is missed.

If your tracking information has not updated or your order appears delayed, contact:

sales@figgi.eu

Please include your full name and order number.

Delivery addresses

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check carefully:

• The recipient’s full name;

• House or building number;

• Street name;

• Apartment, unit or floor information;

• City or town;

• Postal code;

• Country; and

• Contact telephone number, where requested.

Contact us immediately if you notice an error. We will try to correct the address where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

FIGGI is not responsible for delays caused by incomplete, inaccurate or incorrectly formatted delivery information supplied by the customer.

Where an order is returned, redirected or requires redelivery because the customer supplied an incorrect or incomplete address, the customer may be required to pay the actual and reasonable additional shipping costs incurred, where permitted by law.

We will inform you of any additional charge before arranging redelivery.

This does not apply where the address error was caused by FIGGI.

Refused and uncollected deliveries

Customers are responsible for monitoring available tracking information and collecting parcels from an access point, parcel shop, post office or collection depot where the delivery provider requires collection.

If an order is returned to us because:

• Delivery was refused;

• Delivery was repeatedly unsuccessful;

• The parcel was not collected within the carrier’s collection period;

• The delivery address was incomplete or incorrect; or

• Required customs charges were not paid,

we will contact you after the parcel has been returned to us.

Where permitted by law, any actual and reasonable return or redelivery costs may be deducted from a refund or charged before the order is resent.

Refusing delivery or failing to collect a parcel does not, by itself, constitute valid notice that you wish to cancel your order. To cancel, contact us at sales@figgi.eu in accordance with our Returns and Refunds Policy.

This section does not apply where non-delivery was caused by FIGGI or our delivery provider.

Safe-place and nominated-recipient deliveries

If you ask the delivery provider to leave an order in a particular safe place, with a neighbour, concierge, reception desk, parcel locker or another nominated recipient, delivery may be treated as completed when the parcel is delivered in accordance with your instructions.

Please select only a secure location or trusted recipient.

Where a courier leaves a parcel somewhere that you did not authorise, contact us promptly so that we can investigate the delivery.

Tracking and delivery confirmation

Tracking information is supplied where available and is provided by the relevant delivery provider.

Tracking updates may occasionally be delayed or incomplete. A temporary lack of tracking movement does not necessarily mean that the parcel has been lost.

A delivery scan, photograph, signature, location record or other carrier evidence may be used when investigating a disputed delivery. Such evidence will be considered together with all other relevant information and will not automatically override your statutory rights.

Lost or missing orders

Please contact us at sales@figgi.eu if:

• Your order has not arrived within the estimated delivery period;

• Tracking shows no movement for an unusual period;

• Tracking states that the order was delivered but you cannot locate it; or

• Part of your order is missing.

Please include your name, order number and any relevant tracking information.

Before contacting us about an order marked as delivered, please check:

• The delivery address supplied with the order;

• Any safe place you nominated;

• Other members of your household;

• Neighbours;

• Your building reception or concierge;

• Any parcel locker or collection point; and

• Any delivery photograph or carrier message.

We will investigate the matter with the delivery provider.

You may be asked to complete a written non-receipt declaration or provide information reasonably required for the courier investigation.

FIGGI remains responsible for the order until it is delivered to you, or to a person or location nominated by you, except where you independently arranged a delivery provider that was not offered by FIGGI.

Where an order is confirmed as lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable law.

Orders damaged during shipping

We package orders carefully, but damage may occasionally occur during transportation.

Please inspect your parcel and products as soon as reasonably possible after delivery.

If the outer parcel or any product arrives damaged, contact sales@figgi.eu promptly and provide:

• Your full name;

• Your order number;

• A description of the damage;

• A photograph of the outer shipping package;

• A photograph of the shipping label;

• Photographs of the internal packaging;

• Clear photographs of each damaged product; and

• Details of any product leakage or missing contents.

Please retain the damaged products, shipping carton, protective materials and labels until we confirm that they may be discarded. The delivery provider may require these items as part of its investigation.

Do not return damaged products without first contacting us.

Failure to report damage immediately does not automatically remove your statutory rights. However, reporting it promptly and retaining the packaging helps us verify whether the damage occurred during transportation and pursue the matter with the delivery provider.

Where a product was damaged before delivery, FIGGI will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, refund or another legally appropriate solution.

FIGGI will cover reasonable return costs where we require the return of a product that arrived damaged, faulty, incorrectly supplied or not as described.

Leaking products and minor packaging damage

Minor marks, dents or damage to outer shipping packaging do not necessarily mean that the product itself is defective or damaged.

However, please contact us if:

• A product container is cracked or broken;

• A seal has opened during transit;

• Product has leaked;

• The contents appear contaminated or compromised;

• The product is unsafe to use; or

• The damage materially affects the product’s appearance, condition or intended use.

Do not use a product where its safety, seal or contents may have been compromised.

Incorrect or incomplete orders

Contact sales@figgi.eu promptly if:

• You receive a product you did not order;

• A product is missing;

• You receive the wrong size or variation; or

• The quantity supplied is incorrect.

Please provide your order number and clear photographs of the products received and the parcel contents.

Retain the packaging and incorrectly supplied products until we provide instructions.

Where FIGGI made an order-fulfilment error, we will arrange an appropriate correction at no additional cost to you.

Customs, duties and import charges

Orders crossing an international customs border may be subject to:

• Import VAT;

• Customs duties;

• Carrier handling or administration fees; or

• Other charges imposed by the destination country.

Whether these charges are included in the price paid at checkout depends on the destination and delivery arrangement.

Where duties and taxes are included, this will be indicated during checkout or in the relevant delivery information.

Where they are not expressly included and collected by FIGGI, the recipient may be responsible for paying them directly to the relevant authority or delivery provider.

Customers are responsible for checking any local import restrictions that apply to the delivery destination.

We cannot control charges imposed by customs authorities and cannot confirm the exact amount in advance where those charges are not collected at checkout.

Customs processing may cause delays outside our reasonable control. We will provide reasonable shipping documentation and assistance where appropriate, but we cannot act as the customer’s customs representative or guarantee the time required for customs clearance.

Nothing in this section permits us to charge a customer an amount that was required by law to be included in the total price disclosed before purchase.

Customs refusal or non-payment

If a parcel is returned to us because the recipient refuses or fails to pay a customs charge that was clearly disclosed as the recipient’s responsibility before purchase, we may deduct actual and reasonable return charges from any refund where permitted by law.

Original shipping charges and customs charges paid to third parties may not be recoverable.

We will not make such a deduction where:

• The charge should have been included and paid by FIGGI;

• The customer was not properly informed that the charge could apply;

• The parcel was incorrectly declared by FIGGI; or

• The return resulted from our error.

Change-of-mind returns

Free outbound shipping does not include free return shipping.

For an eligible change-of-mind return, the customer is responsible for arranging and paying the return shipping cost.

FIGGI does not provide prepaid return labels or reimburse return postage for change-of-mind returns.

We strongly recommend using a tracked delivery service and retaining proof of postage.

Full cancellation rights, return deadlines, hygiene restrictions and refund conditions are explained in our Returns and Refunds Policy.

This does not apply to products that are faulty, damaged, incorrectly supplied or not as described. Where a return is required for one of those reasons, FIGGI will provide an appropriate return method or cover reasonable return costs agreed with us in advance.

Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, provided that we take reasonable steps to minimise the effect and resume performance as soon as reasonably possible.

Such circumstances may include:

• Severe weather or natural disasters;

• Fire or flood;

• War, civil disturbance or terrorism;

• Epidemics or public-health emergencies;

• Governmental or customs action;

• Transport or logistics disruption;

• Industrial action;

• Border closures;

• Carrier network failures;

• Telecommunications or technology failures; or

• Disruption to essential third-party infrastructure.

This section does not remove your right to cancel or receive a refund where that right arises under applicable consumer law.

Contact us

For shipping questions, delays, missing parcels, damaged products or delivery problems, contact:

Email: sales@figgi.eu

Please include your full name and order number in all correspondence.

Last updated: 15 July 2026